Honnen Parts & Service
Dealer Sponsored Applications
The following CPS programs are available to large customers. Please contact your local Customer Support Advisor or one of our service departments today to get signed up!
CTAC*
Customer Technical Assistance Center is an application that allows the user to search the factory technical solutions database for known issues and solutions. This is the same search application that is used by your Deere dealer during issue diagnosis.
Service Advisor for Customers*
This program allows customers to view manuals and perform machine diagnostics. The system also allows the customer to search the DTAC Solutions database. (Deere Technical Assistance Center)
Competitive Spec Comparison
Competitive Spec Comparison provides a detailed machine specification comparison between Deere and competitive units.
John Deere Customer Personal Service
Shape Your World!
The John Deere Customer Personal Service Program is designed to help you manage and reduce costs and increase uptime. Are you looking for more technical information and diagnostic assistance? Are you interested in calculating Owning and Operating costs?
With Customer Personal Service, you will have around the clock, Internet-based access to information and solutions regarding your equipment, parts and service. To learn more about CPS Online, Click here for the CPS brochure, or Contact your local Customer Support Advisor.
Owning and Operating Information
Factory Fill Charts>>
Contain the factory recommended fluids from a machine’s Operator's Manual.
Fluid Capacities>>
Provides a quick reference of system capacities per machine model.
John Deere University>>
Provides access to courses including Basic Undercarriage, Diesel Engine Basics, Basic Drivetrain & Tires, Basic Hydraulics, Basic Electrical and Operator Training.
Order Manuals Online>>* Customers are able to order John Deere manuals online from CPS.
These manuals include Operator's Manuals, Parts Catalogs, Technical Manuals, Component Technical Manuals, Training Guides & Videos and Installation Instructions.
Order Parts (JD Parts)>>* For the convenience of ordering parts from one’s home or shop, customers have access to JD Parts. JD Parts provides 24/7 access to the dealer’s parts counters, enabling customers to check part availability and place an order. JD Parts also includes a Resource Center with informational parts documents.
Parts Catalog>>
Allows customers to search for parts from a variety of search options.
Product Improvement Programs>>
Would you like to know if any Product Improvement Programs exist for your machines? Search by serial number to find out if any exist.
Product Purchasing and Comparison Information
On-Line Configurator>>
This application provides the capability for a user to configure or build a machine. The tool will offer available features or options for the user to select.
Operating and Owning Costs>>
An Excel application for calculating owning and operating costs. The user is required to enter a variety of information about the machine acquisition costs, operating costs and machine use.
There are other CPS programs available to large customers. These Secure Dealer Sponsored Applications are featured to the left.
*Application requires a username and password.