Customer Support Advisors (CSA)
Our Customer Support Advisors (CSA) program is a vital component of supporting our customers. Let one of our CSAs show you how one-stop shop for parts and service and simplify your equipment maintenance. Our CSA's earn their certification from John Deere. Their goal in our organization is to share their knowledge and expertise with you to help you reduce your owning and operating costs.
Not only are our CSAs available by phone, they are available right at your door. That's right, we know that your time is valuable and so we will make every effort to come to you to discuss and analyze your needs. Our CSA's can help deliver attachments and parts and help to schedule service too!
Undercarriage Inspections and Appraisals
Our CSA's have a state-of-the-art, lightweight tool that makes undercarriage appraisals fast and easy, eliminating the need to carry pens, clipboard, calipers, and depth gauges. The John Deere Ultrasonic Undercarriage Measurement Tool is designed to help manage undercarriage wear and plan maintenance – and it fits in the palm of a hand.
Secure Extended Warranties
Secure Extended Warranty gives you a fixed cost for machine repairs for a given period of time so you can effectively manage costs. Whether you work in a severe-service setting or just want to spread the risk of doing business, this is a great way to custom-fit coverage for youroperation. And a SECURE-Extended contract also travels well because it’s backed by John Deere and is honored by
all Deere Construction dealers.
PM Agreements give you a fixed cost for maintaining a machine for a given period of time. They also help you avoid downtime by ensuring that critical maintenance work gets done right and on schedule. On-site preventive maintenance service performed where and when you need it helps protect you from the expense of catastrophic failures and lets you avoid waste-disposal hassles.
Total Repair Cost Management
Total Repair Cost Management (TRCM) is part of John Deere’s proactive, fix-before-fail strategy on machine maintenance that will help control costs, increase profits, and reduce stress. There is a comprehensive lineup of ongoing programs included.