The Honnen Pledge
Want More Value??
At Honnen Equipment we give you more. The Honnen Pledge defines all the extra value you receive when you purchase a new & qualifying piece of John Deere or Hitachi Construction equipment from us. It's our commitment, so that you can relax and know that we are working for you.
INCLUDED John Deere / Hitachi basic manufacture warranty. Basic warranty and Honnen Pledge run concurrently.
INCLUDED A comprehensive new machine walk-around and orientation at the time of delivery.
INCLUDED Travel time and labor for all warranty related field service calls for the balance of the John Deere / Hitachi basic manufacture warranty period. *See terms for mileage limitations.
INCLUDED Guaranteed service response time for down machines within 1 business day of notification to our field service personnel.
INCLUDED Shield Basic parts kit provided for initial 500 hour service at no cost, in accordance with manufacturer recommendations. Fluid sampling kits may be processed through Honnen Fluid Analysis.
INCLUDED A loaner machine if your machine is out of service longer than 48 hours from initial call to our service department during the John Deere / Hitachi basic manufacturer warranty period.
INCLUDED Parts & Service Support 24 hours-a-day / 7 days-a-week (not subject to emergency service call fees).
INCLUDED Guaranteed 24 hour parts availability on all consumable, periodic service, and repair parts that can be installed in less than two hours or the cost to ship the parts to you will be free.
INCLUDED A 25-point inspection at the end of the basic manufacture warranty period.
TERMS AND CONDITIONS: Pledge is only valid on machines located within Honnen Equipment’s AOR. Warranty travel time, guaranteed service response time and 25-point inspection all guaranteed only when machine is located within 75 miles of a Honnen Equipment location. Service response time valid during normal business hours; Monday – Friday, 7 a.m. – 5 p.m. Shield basic parts kit applies to new retail sold machines under 100 hours only. Loaner machines will be like models when available. Customer is responsible for pick up and delivery of loaner and/or machine transfer freight. Loaner usage and terms subject to all standard Honnen Equipment rental & demo guidelines. 24 Hour parts availability is for parts critical codes 11, 12 and 14 only. Rev. 2/10/17